From Joel’s desk…

Winter’s almost over!

The purpose of this newsletter is threefold.  First, I would like to show my appreciation for your support over the years – Waterwell owes all its success to our customers and although I don’t get a chance to see you all personally, I want to assure you that I don’t take your business for granted.  I am continually striving to improve the service we provide you.  Secondly, I would like to point out that this winter, we have spent a lot of energy increasing the speed and efficiency of our business.  You can read all about it in this issue (Waterwell Pushes The Envelope). Finally, although I am very busy, especially in the first half of the season, I would love to hear from you if you have any questions.

Joel Shugar  

Mark’s comments

Its has been 17 years now that we have existed.  I attribute our success to you the customer and I would like to take this opportunity to thank you.  For many of you we have been working at your house for several years and you can see that customer satisfaction and job quality are very important criteria.  With our growth the inevitable has happened….  I do not always get to give you the personal service I would like to.  On the brighter side we do have very qualified office and field personal who are familiar with your system and needs. Several of these people have been with us for 10 years and many for 5 years and more!  I always enjoy and encourage any encounters that I may have with you the customer… please feel free to contact me if you have a question, would like to resolve a problem, or just to say hello.

Waterwell Pushes The Envelope

We are constantly trying to update and automate our services.  We do this for several reasons - to make our life easier, provide better services and keep our operating costs down.  In the past we have installed a customer database and automated our scheduling. Last year, we changed our accounting software and this resulted in a few slow-downs and errors. In addition to correcting this problem, we have continued to develop our own custom-made software tying-in our service, and purchasing departments. As well, our fleet of service vehicles has been upgraded to reduce the amount of missed service calls resulting from vehicle maintenance. Finally, we have put our office staff through rigorous training this winter to better improve our service.  We have also increased our office hours to 7am to 8pm, seven days a week during the peak parts of the season.

Our Community

Waterwell has supported many different community events in the past from yearbook ads to golf tournaments.  As well we have donated $13 000.00  to 32 different charitable organizations.  We believe that it is everyone’s responsibility (including businesses) to support the community in which they live and work.  That is why we have been donating and supporting various groups over the past 8 years and will continue to do so in the future.  This year, in addition to our regular donations, we will also be installing a system for a Charitable organization with the cooperation of one of our manufacturers and suppliers Nelson and Canaglobe Distribution.

New office hours

Waterwell Irrigation is open 7 days a week for service and installations during the season.  The office staff is available to take appointments and answer any questions during regular business hours Monday through Sunday from April to December and Monday through Friday during the winter months. 

Regular service calls can be done within 24 hours of receipt of an appointment.We may be reached by phone 514-333-0808, fax 514-333-5225, or e-mail: info@waterwellirrigation.com.  You may also visit us at our website www.waterwellirrigation.com.